Support

Run your store. Track every dollar. Close every day right.

Running a convenience store doesn’t stop — and neither should your reporting. CStore Reporting is built around real daily workflows: sales, lottery, bank in/out, cash counts, and reports. If something breaks or doesn’t make sense, we fix it fast — no digging, no confusion.

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Contact

Direct support

Real responses, no bots.

cstorereporting-info@cstorereporting.com

Response Time

Most issues are handled within 1 business day

Urgent reporting and data issues are prioritized first.

Access

Account and visibility help

  • Manager access issues
  • Owner dashboard approvals
  • Store access permissions
Support Approach

This is support for store operations, not generic software questions.

Most support requests are tied directly to reporting accuracy: day-end cash not matching, a sales total that looks wrong, a PDF that needs to be regenerated, or access that is blocking review.

  • We respond around the actual store workflow
  • If you can’t see your data, that gets fixed first
  • The goal is clarity, not canned responses
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What We Actually Help With

Store support needs to be specific.

When reporting affects the store’s numbers, support should be grounded in how the store actually operates.

Daily Reporting
  • Day End Cash not matching
  • Sales totals or gas entries confusion
  • Credit card / EBT breakdown issues
Lottery
  • Ticket setup (slots, packs, values)
  • Sold vs remaining calculations
  • End-of-day number mismatches
Banking
  • Missing bank in/out entries
  • Locked entry questions
  • Daily total adjustments
Reports
  • PDF report generation
  • Missing or incorrect data in reports
  • Formatting or summary issues
Vendors & Inventory
  • Category setup (beer, tobacco, etc.)
  • Margin calculations
  • Retail value confusion
How Support Works
  • You email us
  • We review the actual use case
  • We respond with a fix or clear next steps
Direct

No ticket maze

We don’t hide support behind layers of forms and queues when the store needs an answer.

Operational

Real store context

Support is centered on reporting workflows like cash, lottery, fuel, purchases, and closeout.

Urgent

Numbers first

If something affects visibility into store data, that gets handled before anything cosmetic.

Why This Exists

If something affects your store’s numbers, you should be able to reach help immediately.

We don’t believe in hiding support behind menus or forcing you to search. Track your day. Trust your numbers. Run your store with clarity.